Job Description
Join our dynamic team as a Junior IT Support Specialist! We're seeking motivated individuals with no prior experience but a passion for technology. Our comprehensive 12-week training program will equip you with essential IT skills, including hardware troubleshooting, software installation, and network fundamentals. Work alongside industry experts in a collaborative environment while supporting Fortune 500 clients. This is your gateway to a thriving career in tech!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex problem resolution
- Deliver exceptional customer service via phone, email, and chat
- Participate in ongoing training and skill development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and customer service skills
- Eagerness to learn new technologies and systems
- Ability to work independently and in team settings
- CompTIA A+ certification (training provided)