Job Description
Join our award-winning IT team as a full-time IT Support Specialist! No prior experience required—we provide comprehensive paid training to launch your career in technology. Work with cutting-edge systems while supporting enterprise clients across Houston. Enjoy competitive benefits, growth opportunities, and a collaborative environment designed for professional development. Apply today to transform your passion for tech into a rewarding career!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage network infrastructure and security protocols
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Maintain inventory of IT assets and equipment
- Deliver exceptional customer service via phone/chat/email
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid Texas driver's license (for occasional on-site visits)
- Passion for technology and continuous learning