Job Description
Join TechSolutions Inc.'s dynamic team as a Junior IT Support Specialist! We're seeking motivated tech enthusiasts to provide essential IT services across our Austin-based operations. This is your chance to launch your career in technology with immediate training and growth opportunities. Work in a collaborative environment where your problem-solving skills directly impact business success. Enjoy competitive benefits, flexible scheduling options, and mentorship from industry veterans.
Responsibilities
- Diagnose and resolve hardware/software issues for 200+ employees
- Deploy and configure desktop/laptop systems using imaging tools
- Manage Active Directory accounts and group policies
- Document IT processes and maintain knowledge base articles
- Assist with network troubleshooting and security protocols
- Support cloud services (O365, Azure) and mobile device management
- Collaborate with cross-functional teams on IT projects
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 0-2 years of IT support or helpdesk experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS and basic networking concepts
- Strong troubleshooting skills with customer service focus
- Ability to lift 30lbs and work in server environments
- Valid Texas driver's license for occasional equipment transport
- Basic knowledge of cybersecurity best practices