Job Description
Are you ready to launch your career in the tech industry? Apex Digital Systems is seeking a motivated Junior IT Support Specialist to join our dynamic team in the heart of New York City. We value curiosity, a strong work ethic, and a passion for technology.
As a Junior IT Support Specialist, you will be the first point of contact for our internal employees, helping them solve technical challenges and ensuring our business operations run smoothly. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced corporate environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- Modern office environment in Manhattan.
We are looking for individuals who are eager to learn and willing to go the extra mile to support our mission.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Assist with the setup, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Troubleshoot hardware and software issues, including operating systems and office productivity tools.
- Manage inventory of IT equipment and supplies, ensuring accurate tracking and reporting.
- Collaborate with senior IT staff to implement new technologies and improve workflows.
- Document technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, IT, or a related field is preferred.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and network concepts.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Flexibility to work occasional overtime or weekends if necessary.