Job Description
Launch your tech career with our comprehensive paid training program! TechGrow Solutions is seeking motivated individuals to join our award-winning IT Support team in Philadelphia. No prior experience required – we provide everything you need to succeed. Enjoy hands-on training in network security, system administration, and customer service while earning a competitive salary. Our 12-week program combines classroom learning with real-world projects, followed by a permanent full-time position. Join a company that invests in your growth and offers clear advancement paths to senior roles. Benefits include health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Install, configure, and maintain hardware and software systems
- Provide tier-1 technical support via phone, email, and chat
- Document IT procedures and maintain accurate knowledge base
- Collaborate with senior engineers on complex troubleshooting
- Participate in rotational training modules across IT domains
- Assist with cybersecurity best practices implementation
- Deliver exceptional customer service to internal stakeholders
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Ability to work in fast-paced, team-oriented environment
- Willingness to commit to full training program schedule
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology