Job Description
Launch your tech career with TechNash Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. Enjoy hybrid work flexibility (3 days remote/2 days in-office) in Nashville while providing critical technical support to our clients. This full-time role offers structured training, mentorship, and growth opportunities in a collaborative environment. Perfect for recent graduates eager to build foundational IT skills in a supportive setting.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and application errors
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Create and maintain documentation for troubleshooting procedures
- Collaborate with senior engineers on complex technical escalations
- Monitor helpdesk ticket queues and maintain SLA compliance
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service aptitude
- Excellent written/verbal communication skills
- Ability to work independently and in team settings
- CompTIA A+ certification preferred but not required