Job Description
Ready to launch your career tomorrow? TechNova Solutions is seeking motivated Entry Level IT Support Specialists for immediate hire in Tampa and remote positions. Join our innovative team and gain hands-on experience in cutting-edge technology while making a real impact. We provide comprehensive training and a supportive environment for growth. Start your journey today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for clients
- Install and configure computer systems, networks, and peripherals
- Document support tickets and maintain accurate records
- Collaborate with senior technicians on complex issues
- Conduct user training on new systems and tools
- Monitor system performance and implement preventive measures
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows, macOS, and network infrastructure
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience with a positive attitude
- CompTIA A+ certification or equivalent training
- Reliable transportation for on-site Tampa visits