Job Description
Immediate Hire Opportunity! Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology. We're seeking motivated entry-level professionals to provide remote technical support to our clients across New York. This is your chance to gain hands-on experience in a fast-paced environment with comprehensive training and growth opportunities.
Why TechNova?
- Industry-leading onboarding program
- Flexible remote work arrangements
- Clear career advancement path
- Competitive benefits package
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows/macOS systems, network connectivity, and productivity applications
- Document and resolve tickets in our service management system
- Assist with employee onboarding and equipment setup
- Collaborate with senior engineers on complex technical challenges
- Create knowledge base articles for common solutions
- Participate in daily team standups and training sessions
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 0-2 years of IT support or customer service experience
- Strong problem-solving and communication skills
- Proficiency with Windows/macOS operating systems
- Basic networking concepts and security awareness
- Ability to work independently and manage multiple priorities
- Must be authorized to work in the US
- Reliable internet connection and quiet workspace