Job Description
Launch your IT career with CyberSecure Technologies! We're seeking passionate entry-level IT professionals to join our growing team in Colorado Springs. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while delivering exceptional service to our clients. Enjoy a collaborative work environment, mentorship from industry experts, and clear pathways for career advancement. What We Offer: Competitive compensation, comprehensive benefits package, flexible work options, and ongoing professional development.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document support tickets and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Implement cybersecurity best practices across daily operations
- Train users on new technologies and company systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic understanding of Windows/macOS, networking, and cloud services
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation