Job Description
Launch your tech career without prior experience! TechGrowth Solutions offers a comprehensive paid training program for motivated individuals seeking entry-level IT roles. Our Houston-based program combines classroom instruction with hands-on lab experience, covering essential skills like system administration, network troubleshooting, and cybersecurity fundamentals. Join a collaborative team dedicated to fostering professional growth while serving diverse clients across Texas. We provide industry certifications, mentorship from senior engineers, and a clear career progression path. No degree required – just passion for technology and eagerness to learn!
Responsibilities
- Install, configure, and maintain computer hardware and software systems
- Provide technical support to resolve user issues via phone, email, and chat
- Document IT processes, incidents, and solutions in ticketing systems
- Assist with network security protocols and data backup procedures
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Participate in ongoing training to master new technologies and certifications
- Contribute to knowledge base creation and troubleshooting guides
Qualifications
- High school diploma or equivalent (college preferred but not required)
- Basic computer literacy and familiarity with Windows/Mac environments
- Strong problem-solving and analytical thinking abilities
- Excellent communication skills and customer service mindset
- Ability to work independently and in team settings
- Willingness to obtain CompTIA A+ certification during training
- No prior IT experience necessary – training provided!