Job Description
Launch your tech career tomorrow with our comprehensive training program! TechAdvance Solutions is seeking motivated individuals for our Entry-Level Technical Support Specialist role in San Jose. No prior experience required – we provide paid training covering networking, cybersecurity fundamentals, and customer service excellence. Join our innovative team and gain hands-on experience with industry-leading technologies while earning competitive pay. Start your journey in one of America's fastest-growing tech hubs with immediate placement opportunities.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 customer support via phone/email/chat
- Document technical issues and resolution steps
- Collaborate with senior engineers on complex cases
- Monitor system performance and security protocols
- Train end-users on new technology implementations
- Participate in ongoing professional development
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Basic computer proficiency (Windows, Office)
- Customer service mindset and patience
- Reliable transportation to San Jose office
- Passion for technology and continuous learning