Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing new talent and providing hands-on experience with cutting-edge systems. This role offers unparalleled growth opportunities in a collaborative environment where your contributions matter.
As a key member of our support team, you'll work directly with enterprise clients, troubleshoot complex technical issues, and implement innovative solutions. We offer comprehensive training, mentorship from industry veterans, and a clear path to career advancement.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Deploy and configure new workstations, laptops, and peripherals
- Document incident tickets, resolutions, and standard operating procedures
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct system updates, patches, and preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with customer service orientation
- Ability to work independently and in fast-paced environments
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license for occasional on-site support