Job Description
Launch your career in technology with TechSolutions Inc.! We're seeking passionate entry-level IT Support Specialists to join our dynamic team in Charlotte. As a cornerstone of our digital infrastructure, you'll gain hands-on experience with cutting-edge systems while supporting 500+ users across our growing organization. Enjoy comprehensive training, mentorship from industry veterans, and clear pathways to advancement in cybersecurity, network administration, or cloud computing.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop computers, peripherals, and mobile devices
- Document all IT procedures, incidents, and resolutions in ServiceNow knowledge base
- Collaborate with senior engineers on system migrations and infrastructure projects
- Conduct user training sessions on new software and security protocols
- Monitor system health and proactively address performance bottlenecks
- Support office technology including AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong diagnostic and problem-solving abilities with customer service focus
- Ability to work independently while collaborating in cross-functional teams
- Valid driver's license and reliable transportation for occasional site visits
- Basic understanding of cybersecurity best practices
- Excellent written and verbal communication skills