Job Description
Launch your tech career with InnovateTech Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic team in Milwaukee. As a cornerstone of our operations, you'll provide critical technical support to clients while gaining hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. Our mentorship-driven environment offers structured training programs, career advancement pathways, and the opportunity to work with cutting-edge technologies. If you're a problem-solver with a customer-first mindset and ready to grow in the heart of Wisconsin's tech hub, this is your moment to shine!
Responsibilities
- Deliver responsive technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain computer systems, networks, and security protocols
- Create and maintain detailed documentation of IT processes, incidents, and resolutions
- Collaborate with senior engineers on system upgrades, migrations, and security audits
- Provide user training on new technologies and company IT policies
- Monitor system performance and proactively address potential vulnerabilities
- Participate in cross-departmental projects to enhance operational efficiency
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Foundational knowledge of Windows/Linux operating systems and networking concepts
- Basic understanding of cybersecurity principles and data protection protocols
- Excellent written/verbal communication skills with ability to explain technical concepts clearly
- Strong problem-solving abilities and attention to detail
- Customer service mindset with patience and adaptability
- CompTIA A+ certification or similar preferred (not required)
- Valid Wisconsin driver's license for occasional on-site client visits