Job Description
Launch your tech career with our comprehensive paid training program! No prior experience required—just ambition and a passion for technology. We're seeking motivated individuals in Raleigh, NC to join our IT Support Specialist training cohort. Through hands-on mentorship and industry-certified curriculum, you'll gain the skills to troubleshoot networks, manage systems, and excel in high-demand IT roles. This is your gateway to a stable, future-proof career with growth opportunities into cybersecurity, cloud computing, and beyond. Training period: 12 weeks with full salary benefits.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Document incidents and maintain accurate service desk records
- Install, configure, and maintain desktop/laptop equipment
- Collaborate with cross-functional teams to resolve complex technical issues
- Implement security protocols and data protection best practices
- Train end-users on new technologies and system updates
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent (college preferred but not required)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic computer literacy and willingness to learn technical concepts
- Ability to work independently and in team environments
- Reliable transportation and punctuality
- Passion for technology and career advancement