Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated entry-level IT professionals to provide exceptional technical support and drive innovation in our Arlington headquarters. This role offers hands-on experience with enterprise systems while collaborating with seasoned engineers. Enjoy competitive benefits, mentorship opportunities, and a culture that values continuous learning. If you're passionate about solving technical challenges and eager to grow in the IT field, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure desktops, laptops, and peripherals across the organization
- Monitor and maintain network infrastructure including switches and firewalls
- Document IT processes and create knowledge base articles
- Assist with cybersecurity initiatives including vulnerability assessments
- Collaborate with cross-functional teams on technology projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or Network+ certification preferred (not required)
- Ability to lift 30 lbs and work in a fast-paced environment