Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide technical assistance to our growing client base. This role offers hands-on experience with modern IT infrastructure, mentorship from industry professionals, and clear pathways for career advancement. At TechSolutions Inc., we value innovation, collaboration, and continuous learning—making us the perfect launchpad for your IT career.
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop systems, printers, and network equipment
- Document all IT incidents and resolutions using ticketing systems
- Assist with cybersecurity protocols including access management and data backups
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Train end-users on software applications and best practices
- Monitor system performance and report technical anomalies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with help desk software (e.g., ServiceNow, Zendesk)
- Strong analytical skills and ability to troubleshoot technical issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation