Job Description
Join our dynamic team at InnovateTech Solutions as we expand our Louisville operations! We're urgently seeking motivated entry-level IT professionals to provide critical technical support to our growing client base. This is your chance to launch your career in technology with comprehensive training and a supportive environment. Enjoy competitive compensation, health benefits, and clear pathways for advancement within our award-winning organization.
Responsibilities
- Provide first-level technical support via phone, email, and remote access for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all support activities using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on network security and system maintenance
- Assist with onboarding new employees and setting up workstations
- Participate in after-hours rotational support (1:4 rotation)
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong customer service skills with ability to explain technical concepts simply
- Experience with ticketing systems and remote desktop tools (TeamViewer/AnyDesk)
- CompTIA A+ certification preferred or willingness to obtain within 6 months
- Valid driver's license and reliable transportation for occasional site visits