Job Description
Join TechNova Solutions and launch your tech career in Seattle’s thriving innovation hub! We’re seeking motivated individuals with no prior experience to join our award-winning IT support team. This full-time role offers comprehensive training, mentorship from industry experts, and a clear path to career advancement. Enjoy competitive benefits, flexible work arrangements, and the chance to work with cutting-edge technology in a collaborative, inclusive environment.
Responsibilities
- Provide first-line technical support to employees via phone, email, and in-person
- Troubleshoot hardware/software issues including desktops, laptops, and peripherals
- Manage ticketing systems and document resolutions knowledge base
- Assist with network setup, security protocols, and system backups
- Collaborate with senior team members on complex technical projects
- Conduct training sessions for new software deployments
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent (degree not required)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Customer service mindset and patience
- Ability to learn quickly and adapt to new technologies
- Valid driver’s license for occasional off-site support
- Passion for technology and continuous learning