Job Description
Launch your IT career with TechNash Solutions, Nashville's leading technology innovator! We're seeking passionate entry-level IT professionals to join our dynamic support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge infrastructure while delivering exceptional service to our clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on your growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with SLA-driven resolution
- Deploy and configure desktop/laptop systems across Windows and macOS environments
- Assist with cloud service implementations (Azure, AWS, Office 365)
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on IT security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Strong troubleshooting skills for Windows/macOS environments
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication abilities
- Proactive problem-solving approach with customer service mindset
- Basic knowledge of cloud services and virtualization