Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Boston's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional IT support to our dynamic team. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. Perfect for recent graduates eager to build foundational skills in system administration, cybersecurity, and infrastructure management.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Deploy and maintain desktop/laptop configurations including OS installations
- Monitor system performance and troubleshoot server/network infrastructure
- Document IT procedures, incidents, and solutions in knowledge base
- Collaborate with security team on vulnerability assessments and patch management
- Support cloud services (AWS/Azure) and SaaS applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware and software issues systematically
- Knowledge of IT security best practices (data protection, access control)
- Experience with IT ticketing systems (ServiceNow, Jira, Zendesk) preferred