Job Description
Launch your IT career with Denver's fastest-growing tech innovator! We're seeking passionate entry-level talent to join our dynamic IT support team. This role offers hands-on experience with cutting-edge technologies while supporting 500+ users across our Denver headquarters. You'll receive mentorship from senior engineers and gain exposure to cloud infrastructure, cybersecurity protocols, and enterprise systems. Our collaborative environment values curiosity and continuous learning, making it the perfect launchpad for your tech journey.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain network infrastructure including switches and VPNs
- Document IT processes and create user training materials
- Collaborate with security team on vulnerability remediation
- Assist with cloud service administration (Azure/O365)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Windows 10/11 and macOS troubleshooting
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Ability to lift 30 lbs for equipment installation