Job Description
Launch your IT career with TechSolutions Inc. in vibrant New Orleans! We're seeking passionate entry-level talent to join our dynamic IT support team. Work alongside industry experts in a collaborative environment while gaining hands-on experience with cutting-edge technologies. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact in a growing tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain asset management databases
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams to resolve technical escalations
- Participate in system upgrades and infrastructure projects
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid Louisiana driver's license required