Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're a fast-growing Oakland-based tech firm committed to innovation and employee growth. In this role, you'll be the first point of contact for our team's technical needs, providing essential support to keep operations running smoothly. You'll gain hands-on experience with modern IT infrastructure while working alongside experienced professionals who will mentor you in network administration, system troubleshooting, and cybersecurity best practices. Our collaborative culture emphasizes continuous learning, with regular training opportunities and a clear path to career advancement. If you're passionate about technology and eager to build a solid foundation in IT, this is your opportunity to thrive in Oakland's dynamic tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via ticketing system, phone, and in-person
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Assist with network security protocols including access management and endpoint protection
- Document IT processes, solutions, and knowledge base articles
- Collaborate with senior IT staff on system upgrades and migrations
- Train employees on new software and security protocols
- Monitor system performance and report anomalies
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance