Job Description
Launch your IT career with CyberSecure Solutions, Albuquerque's leading cybersecurity firm. We're seeking motivated entry-level professionals to join our dynamic IT support team. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career advancement. Our collaborative environment fosters innovation and professional growth, with opportunities to work on cutting-edge security technologies. Join us in protecting critical infrastructure while building your technical expertise in a supportive, inclusive workplace.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity protocols including patch management and vulnerability scans
- Collaborate with senior IT staff on infrastructure projects
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work in a server environment occasionally
- Valid driver's license required for occasional off-site support