Job Description
Are you looking to launch a successful career in the tech industry without prior experience? Apex Tech Solutions is seeking a motivated Entry Level Technical Support Associate to join our dynamic team in Detroit, MI. We provide a comprehensive training program designed to equip you with the skills needed to excel in a fast-paced IT environment.
Why Join Us?
- Full Training Provided: No need for prior technical experience. We will teach you everything you need to know.
- Career Growth: Clear pathways for advancement within the company.
- Competitive Pay: A salary that respects your hard work and dedication.
As an Entry Level Associate, you will be the first point of contact for our clients, helping them resolve technical issues and ensuring they have a seamless experience with our products.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software problems for clients.
- Document all customer interactions and issue resolutions in our CRM system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Stay updated on product knowledge and company policies through ongoing training.
- Identify opportunities to improve customer satisfaction and workflow efficiency.
Qualifications
- High school diploma or equivalent required.
- Strong desire to learn and develop new technical skills.
- Excellent verbal and written communication skills.
- Basic computer proficiency and familiarity with web browsers.
- A reliable internet connection and a quiet workspace are required.
- Ability to work full-time hours (Monday - Friday).