Job Description
Launch your tech career with paid training and no experience required! TechGrowth Solutions is seeking motivated individuals for our Entry-Level IT Support Specialist program in San Jose. Our comprehensive 8-week training program covers cloud computing, network security, and customer service excellence. Join our dynamic team and gain industry-recognized certifications while building a future-proof career in one of America's fastest-growing tech hubs.
We offer competitive compensation, full benefits, and clear growth pathways. No prior tech experience needed – just your eagerness to learn and grow!
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document troubleshooting steps in ticketing systems
- Install and configure desktop/laptop systems
- Collaborate with senior engineers on complex issues
- Participate in ongoing skills development sessions
- Maintain accurate service records and documentation
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in fast-paced team environments
- Willingness to obtain CompTIA A+ certification
- No prior IT experience required – training provided