Job Description
Launch your tech career with our paid training program! TechForward Solutions is seeking ambitious individuals for our Junior IT Support Specialist role in sunny San Diego. No prior experience required – we provide comprehensive hands-on training in network administration, cybersecurity fundamentals, and system troubleshooting. Join our dynamic team to gain industry-recognized certifications while building a future-proof career in one of America's fastest-growing tech hubs.
Enjoy competitive pay, full benefits, and mentorship from senior engineers. Transform your passion for technology into a professional pathway with our 6-month structured training program.
Responsibilities
- Deliver technical support to employees via phone, email, and in-person
- Install, configure, and maintain hardware/software systems
- Diagnose network issues and implement security protocols
- Create technical documentation and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Participate in ongoing training to master new technologies
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and drug screening