Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate entry-level professionals to provide exceptional technical support to our clients in the Baltimore area. This hands-on role offers comprehensive training and growth opportunities within a collaborative environment. If you're eager to learn, troubleshoot, and build a strong foundation in IT, we encourage you to apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document all IT incidents and solutions using ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- CompTIA A+ or similar certification preferred
- Valid driver's license with reliable transportation