Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Colorado's thriving tech hub! We're seeking motivated entry-level professionals passionate about technology to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Deploy and configure workstations, laptops, and peripherals
- Monitor and maintain network security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Assist with cloud service administration (Azure/O365)
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional site visits