Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Seattle's thriving tech ecosystem! We're seeking passionate tech enthusiasts to provide essential IT infrastructure support to our dynamic team. You'll gain hands-on experience with enterprise systems while working alongside industry experts in our downtown Seattle headquarters. This role offers comprehensive training, mentorship opportunities, and a clear path to career growth in information technology.
Responsibilities
- Diagnose and resolve hardware/software issues across 100+ workstations
- Manage user account creation, permissions, and access controls
- Deploy and maintain Windows 10/11 OS and Microsoft 365 environments
- Assist with network troubleshooting and basic Wi-Fi configuration
- Document IT procedures and knowledge base articles
- Coordinate with vendors for equipment procurement and repairs
- Support audiovisual setups for conference rooms and events
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office Suite
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues methodically
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional equipment pickups