Job Description
Join our dynamic IT team in the heart of Washington DC as an entry-level Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. At TechForward Solutions, we invest in talent through hands-on training and mentorship programs designed to accelerate your growth. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technologies while supporting mission-critical systems for federal and private sector clients.
Our modern office is located near Metro Center, with easy access to public transportation and vibrant downtown amenities. We pride ourselves on fostering an inclusive culture where innovation and collaboration thrive. If you're ready to transform your technical knowledge into real-world impact, this is your launchpad.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across enterprise systems
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and proactively address vulnerabilities
- Deliver exceptional end-user training on new technologies
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in a deadline-driven environment
- Valid driver's license and clean driving record