Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! At TechNova Solutions, we're seeking passionate entry-level professionals to provide critical technical support to our innovative clients. This is your opportunity to gain hands-on experience in a fast-paced environment while working alongside industry experts. We offer comprehensive training, mentorship programs, and a clear path for career growth. If you're a tech-savvy problem-solver ready to make an immediate impact, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and maintain service desk tickets
- Collaborate with senior engineers on complex system deployments
- Conduct user training sessions on new technologies
- Monitor system performance and security protocols
- Assist with cloud infrastructure management (AWS/Azure)
- Participate in IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (or willingness to obtain)