Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! TechSolutions Phoenix is seeking motivated entry-level professionals to provide exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. If you're passionate about solving technical challenges and eager to develop your skills in a fast-paced setting, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures, solutions, and asset inventory in ticketing systems
- Collaborate with senior engineers on complex technical resolutions
- Train end-users on new technologies and security protocols
- Monitor system performance and proactively address vulnerabilities
- Participate in IT infrastructure projects and deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems and networking
- Familiarity with Active Directory, DNS, and DHCP fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation