Job Description
Launch your IT career with TechCorp Solutions! We're seeking motivated Junior IT Support Specialists to join our dynamic team in Atlanta. As a key player in our digital transformation journey, you'll provide essential technical support to our growing client base while gaining hands-on experience with cutting-edge technologies. Enjoy a collaborative environment with mentorship from industry experts and opportunities for rapid career growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain knowledge base articles
- Collaborate with senior team members on complex troubleshooting
- Assist with cybersecurity protocols and system monitoring
- Support cloud infrastructure and SaaS applications
- Participate in IT asset management and lifecycle planning
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs and work in rack environments
- Valid Georgia driver's license for occasional client visits