Job Description
Launch your IT career with TechSolutions Inc., Mesa's premier tech innovator! We're seeking a passionate Junior IT Support Specialist to join our dynamic team. As an entry-level professional, you'll gain hands-on experience in enterprise systems while supporting our cutting-edge operations. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Join us in transforming how businesses leverage technology across the Valley!
Responsibilities
- Provide Tier 1 technical support for 150+ employees via helpdesk tickets and remote assistance
- Deploy and configure Windows 10/11 workstations, laptops, and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT processes, SOPs, and knowledge base articles
- Assist with software installations, patch management, and asset tracking
- Collaborate with senior IT staff on cloud migration projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Proficiency in Windows OS troubleshooting and networking fundamentals
- Basic understanding of Active Directory and GPO management
- Strong problem-solving skills with excellent customer service aptitude
- Ability to prioritize tasks and work independently in fast-paced environments
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Valid driver's license and reliable transportation