Job Description
Launch your IT career with TechSolutions Central Valley! We're seeking a motivated Junior IT Support Specialist to join our dynamic team in Fresno, CA. This role offers hands-on experience in enterprise infrastructure, cybersecurity protocols, and client-facing technical solutions. You'll work alongside industry experts while supporting 500+ users across diverse sectors. Perfect for recent graduates or career changers with foundational tech skills. Enjoy competitive benefits, mentorship programs, and opportunities for professional growth in one of California's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing systems
- Deploy and manage Windows/macOS desktop environments
- Assist with network infrastructure monitoring and basic troubleshooting
- Implement security protocols and access controls
- Document IT procedures and create user knowledge base articles
- Collaborate with senior engineers on system upgrades
- Support AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Active Directory, Office 365, and remote desktop tools
- Basic understanding of TCP/IP, DNS, and DHCP
- Excellent customer service and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid California driver's license (for occasional site visits)
- Experience with ticketing systems (ServiceNow/Jira) a plus