Job Description
Launch your career in technology with TechSolutions Inc., Wichita's leading IT service provider! We're seeking motivated entry-level professionals to join our dynamic support team. As a Junior IT Support Specialist, you'll gain hands-on experience while delivering exceptional technical assistance to our clients. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment in Wichita's thriving tech hub. No experience? We provide comprehensive training to accelerate your growth!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document support tickets and maintain accurate case records
- Collaborate with senior technicians on complex technical issues
- Conduct user training on IT systems and best practices
- Assist with network monitoring and system maintenance
- Participate in IT security awareness initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license (for occasional on-site visits)
- CompTIA A+ certification preferred but not required