Job Description
Launch your tech career with TechSolutions Inc., Oklahoma City's leading IT innovator! We're seeking passionate entry-level professionals to join our dynamic team as Junior IT Support Specialists. You'll gain hands-on experience deploying cutting-edge solutions while supporting enterprise clients across diverse industries. Enjoy comprehensive training, mentorship from industry veterans, and a collaborative culture that values growth. Our modern downtown office offers flexible schedules, competitive benefits, and opportunities for rapid advancement into cybersecurity, cloud infrastructure, or systems administration roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure desktop/laptop systems including OS installations and peripheral setups
- Document technical procedures and maintain accurate ticket logs in ServiceNow
- Collaborate with senior engineers on network monitoring and basic troubleshooting
- Assist with cybersecurity protocols including access management and vulnerability scanning
- Train end-users on new software implementations and best practices
- Participate in cross-departmental projects for system upgrades and migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong problem-solving skills with ability to diagnose technical issues systematically
- Excellent written and verbal communication skills for client interactions
- Basic knowledge of cloud platforms (AWS/Azure) or virtualization technologies
- Ability to lift 30lbs for equipment installation and maintenance tasks