Job Description
Launch your tech career with TechSolutions Inc., a leading IT services provider in Tampa Bay! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training and mentorship. Enjoy competitive benefits, flexible work arrangements, and growth opportunities in a collaborative environment. Help businesses thrive through cutting-edge technology solutions while building your professional network.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network setup, security protocols, and data backup procedures
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of computer hardware/software concepts
- Strong problem-solving and communication skills
- Ability to learn quickly and adapt to new technologies
- Customer service experience (retail, hospitality, or internships)
- CompTIA A+ certification (or willingness to obtain within 6 months)