Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated entry-level IT professionals to join our Mesa-based team. As a Junior IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment designed for growth. Join us in shaping the future of tech support!
Responsibilities
- Provide technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate knowledge base
- Collaborate with senior technicians on complex issues
- Monitor system performance and implement security protocols
- Train end-users on technology best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience or strong communication skills
- CompTIA A+ certification (or willingness to obtain)
- Ability to work flexible hours including occasional weekends