Job Description
Are you looking to kickstart your career in the heart of New York City? New York Digital Solutions is currently hiring motivated individuals for our Junior Data Analyst & Customer Support Representative position.
Despite the title, no prior experience is required. We believe in talent over tenure. We provide comprehensive training to help you master the tools and processes needed to succeed in our fast-paced environment. This is an incredible opportunity for recent graduates or anyone looking to break into the tech and customer service industry.
Why Join Us?
- Competitive entry-level salary starting at $45k.
- Full-time employment with a clear path to promotion.
- On-site training and mentorship from industry experts.
- Health, dental, and vision insurance available.
- Located in the iconic Financial District of NYC.
Responsibilities
- Assist in Data Entry: Accurately input customer data and information into our CRM and database systems.
- Customer Support: Handle incoming inquiries via phone, email, and chat in a professional and timely manner.
- Report Generation: Help create basic reports and dashboards to track key performance indicators.
- Process Improvement: Identify potential errors in data entry and suggest improvements to the team.
- Team Collaboration: Work closely with senior analysts to learn best practices and operational standards.
Qualifications
- Education: High School Diploma or equivalent required; Bachelor's degree preferred but not mandatory.
- Computer Literacy: Basic proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
- Communication: Strong verbal and written communication skills.
- Work Ethic: A proactive attitude and a willingness to learn new software quickly.
- Location: Must be willing to work on-site in New York City.