Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Tech Solutions is looking for ambitious individuals to join our team as Entry Level IT Support Specialists. We believe in promoting from within and providing comprehensive training for those eager to learn. If you have a passion for computers and a hunger for growth, we want to meet you.
Why Choose Apex Tech?
- Comprehensive paid training program.
- Career advancement opportunities with a competitive benefits package.
- A supportive, collaborative, and innovative work environment.
Don't let a lack of experience hold you back. We are looking for attitude and aptitude, not just a resume. Apply today to start your journey in IT.
Responsibilities
- Provide first-level technical support and troubleshooting to internal staff via phone, email, and in-person.
- Assist with the setup, configuration, and maintenance of hardware and software systems.
- Manage and prioritize incoming support tickets within our ticketing system.
- Conduct basic network diagnostics and resolve connectivity issues.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Ensure all IT assets are properly tracked and accounted for.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Ability to work well in a team environment and handle customer inquiries professionally.
- Reliable transportation and ability to work occasional overtime if needed.
- No prior IT experience required; on-the-job training provided.