Job Description
Are you looking to launch a rewarding career in the tech industry? NexTech Innovations is currently seeking motivated Entry Level IT Support Specialists to join our growing team in Raleigh, North Carolina. We value passion and potential over years of experience. If you are eager to learn and thrive in a dynamic environment, we want to hear from you.
Why Join Us?
As an Entry Level Support Specialist, you will receive comprehensive on-the-job training to master the latest technologies. We offer a collaborative culture where your contributions matter and your career growth is our priority.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues to ensure minimal downtime.
- Assist in the setup and configuration of new workstations and mobile devices.
- Maintain accurate records of technical issues and resolutions in the helpdesk system.
- Collaborate with senior staff to learn best practices in IT management and security.
- Participate in regular training sessions to stay updated on technology trends.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus, but not required).
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong interpersonal and verbal communication skills.
- A positive attitude, high energy, and a genuine eagerness to learn new technologies.
- Reliable internet connection and a dedicated workspace for remote training (if applicable).