Job Description
Are you ready to launch a successful career in the fast-paced world of technology? Apex Innovations Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Jacksonville, FL.
We believe in cultivating talent from within. This is a fantastic opportunity for recent graduates or career changers who want to break into the IT industry without prior experience. We provide comprehensive training and mentorship to help you master the skills needed to support our clients.
Why You'll Love Working Here
- No Experience Required: We provide full training on troubleshooting, hardware, and software.
- Competitive Pay: Earn a great hourly wage with performance-based bonuses.
- Career Advancement: Clear pathways to move into Network Administration, Cybersecurity, or Project Management.
- Modern Tools: Work with the latest technology and collaborate with industry experts.
Key Responsibilities:
- Provide exceptional technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues for employees.
- Set up new workstations, configure printers, and manage peripherals.
- Document all technical issues, solutions, and tickets in our internal database.
- Collaborate with the senior IT team to learn network infrastructure and security protocols.
- Maintain a clean, organized, and professional workspace.
- Assist in the rollout of new software updates and patches.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree in Computer Science is a plus).
- Basic computer literacy (familiarity with Windows, Mac, or mobile operating systems).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- A positive attitude and a willingness to learn new technologies quickly.
- Ability to work flexible hours and occasional on-call support.
- Valid driver's license (for occasional off-site support tasks).
Responsibilities
- Provide technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues for employees.
- Set up new workstations, configure printers, and manage peripherals.
- Document all technical issues, solutions, and tickets in our internal database.
- Collaborate with the senior IT team to learn network infrastructure and security protocols.
- Maintain a clean, organized, and professional workspace.
- Assist in the rollout of new software updates and patches.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree in Computer Science is a plus).
- Basic computer literacy (familiarity with Windows, Mac, or mobile operating systems).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- A positive attitude and a willingness to learn new technologies quickly.
- Ability to work flexible hours and occasional on-call support.
- Valid driver's license (for occasional off-site support tasks).