Job Description
Are you looking to kickstart your career in technology without prior experience? Apex Digital Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Oklahoma City. We believe in talent over experience and are looking for individuals eager to learn and grow in a fast-paced environment.
In this role, you will be the first point of contact for our clients, providing top-tier technical support while receiving comprehensive training. We offer a competitive salary, a collaborative culture, and clear pathways for advancement.
Responsibilities
- Provide friendly, professional, and timely technical support to end-users via phone and email.
- Log and track technical issues using our ticketing system to ensure timely resolution.
- Assist in the setup, configuration, and troubleshooting of hardware and software.
- Conduct basic diagnostics to identify system errors and implement standard solutions.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Maintain a clean and organized workspace and inventory records.
Qualifications
- High school diploma or equivalent required; technical certification is a plus but not mandatory.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A positive attitude and a genuine desire to learn new technologies.
- Reliable internet access and a quiet workspace for remote training sessions.
- Ability to work flexible hours and handle occasional peak workloads.