Job Description
Transform your career with our comprehensive paid training program! Capital Tech Solutions is seeking motivated individuals to join our IT Support Trainee program in Washington DC. No prior experience required – we provide all the technical training you need to become a certified IT professional. Enjoy competitive pay, benefits, and a clear path to career advancement within our growing tech company.
Our 12-week paid training covers network infrastructure, cybersecurity fundamentals, cloud technologies, and customer service excellence. Upon completion, you'll transition into a full-time IT Support Specialist role with opportunities for specialization in high-demand areas like cloud architecture or cybersecurity.
Responsibilities
- Complete comprehensive IT certification training modules (CompTIA A+, Network+, Security+)
- Provide Tier 1 technical support to enterprise clients via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS workstations and peripheral devices
- Document technical procedures and maintain accurate incident reports
- Collaborate with senior engineers on complex infrastructure projects
- Participate in ongoing skills workshops to stay current with emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Basic computer literacy (Windows/macOS proficiency)
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional on-site client visits)
- Passion for technology and customer service