Job Description
Join our award-winning team as an Entry-Level Tech Support Specialist! We're hiring motivated individuals with no prior experience – comprehensive training is provided to launch your career in just 48 hours. Enjoy full remote flexibility while supporting Fortune 500 clients with cutting-edge cloud technologies. This is your chance to enter the thriving tech industry with industry-leading mentorship and career advancement opportunities.
What We Offer:
- Start tomorrow with paid training
- 100% remote work environment
- Health, dental, and vision insurance
- $1,000 yearly learning stipend
- Clear career progression path
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Troubleshoot hardware, software, and network issues
- Document tickets in ServiceNow and Salesforce
- Collaborate with senior engineers on complex escalations
- Monitor system health and perform preventative maintenance
- Create user documentation and training materials
- Participate in daily stand-ups and sprint retrospectives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication
- Customer service mindset with problem-solving aptitude
- Ability to learn new technologies quickly
- Reliable internet connection and quiet workspace
- Flexibility to work Pacific Time Zone hours
- No technical experience required – training provided