Job Description
Start Your Tech Career with Paid Training! No experience? No problem! Texas Tech Careers is seeking motivated individuals for our Entry-Level Tech Support Specialist program. We offer comprehensive paid training to launch your career in IT, even if you're starting from scratch.
Join our Austin team and gain hands-on experience in networking, security, and system administration while earning a competitive salary. This full-time position includes mentorship from industry experts and a clear path to advancement. If you're eager to learn and grow in the tech industry, this is your golden opportunity!
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Install and configure computer systems and networks
- Document technical procedures and solutions
- Collaborate with senior technicians on complex issues
- Participate in ongoing training programs
- Maintain customer satisfaction metrics
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- No prior tech experience necessary
- Strong problem-solving and communication skills
- Basic computer literacy and internet proficiency
- Ability to learn quickly in a fast-paced environment
- Customer service mindset with patience and empathy
- Must pass background check and drug screen