Job Description
Launch your tech career with our comprehensive paid training program! Illinois Tech Solutions is seeking motivated Entry-Level IT Support Specialists to join our Chicago team. No prior experience required – we'll invest in your growth through hands-on training, mentorship, and certification opportunities. Enjoy a competitive salary, full benefits, and clear career progression paths in a dynamic tech environment.
Responsibilities
- Provide technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex problem resolution
- Participate in rotational training across IT domains
- Assist with cybersecurity best practices implementation
- Support internal users via ticketing system and chat platforms
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and communication skills
- Basic familiarity with Windows/macOS operating systems
- Eagerness to learn technical concepts and certifications
- Ability to work in fast-paced team environments
- Customer service mindset and patience
- Valid Illinois driver's license (for occasional site visits)